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Service Evaluation

Dear Customer

Due to our constant commitment towards our clients, we are currently improving our Management System, having been certified in a Quality Assurance System, under ISO 9001 Standards. Thus, we would like to know your opinion on our services.

The person answering this evaluation should preferably have direct contact with Mareas S.A. Name and / or position of evaluator is optional.

Please, select only one choice.

 1. Qualify our services regarding continuous quality maintenance
 
 2. Are your requirements answered kindly and diligently?
 
 3. In emergency situations, have you found a good service and solutions?
 
 4. Does our staff behave ethically and professionally?
 
 5. Does the collection department act with good manners?
 

Please, qualify the importance that you give to the following items:

 1. Having suppliers certified in ISO 9000 Standards
 
 2. Telephone attention to be efficient and friendly
 
 3. Quick fulfillment of services
 
 4. Ethical and professional interpersonal relations
 
 5. Services continuous quality
 

To be filled in at your option:

E-mail:
Name and Surname:
Position:
Company:
Observations:

Please, type the characters you see in the picture below

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All data is processed and then assessed during the Quality Committee meeting. Management decides when non-conformities and corrective and/or preventive actions apply, in order to improve the situation. After taking said actions, results will be checked against the next satisfaction survey.